Returns & Exchanges

At Buy Kiwi, we want you to be completely satisfied with your purchase, which is why we offer a hassle-free 30-day return policy for all eligible items. If your order isn't quite right, we are committed to making the exchange or refund process as smooth as possible.

Return Process

• 1.
  Initiate Your Return

  Log into your Buy Kiwi account, select the order you wish to return from your history, and click the 'Return Item' button to generate your request.

• 2.
  Package Your Items

  Place the items in their original packaging with all tags attached, ensuring the product is in its original, unused condition to qualify for a refund.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location or post office.

• 4.
  Receive Your Refund

  Once our warehouse team inspects the returned goods, we will process your refund or exchange within 5-7 business days to your original payment method.